Meditations of a Modern World
Communications today means so much more than dial tone—it spans a breadth of methods and tools including email, messaging, conferencing and more. Voice communications is merging with other forms of communications to create a converged environment that enables users to communicate how they want, when they want and with whatever device they want. Disparate communications …
Stumped Stacy to Tim the Tech
Dear Tim the Tech, I have very important voicemail messages that need to be forwarded to others within the company. Sometimes clients leave voicemails for me that are meant for Susie or the information in the voicemail needs to be communicated effectively to a different department. How can I …
Stumped Stacy to Tim the Tech
Dear Tim the Tech, I am attempting to schedule ShoreTel Conference calls through Outlook. I am struggling to supply invitees with the correct information so they can join the call. What are the web addresses and numbers I need to give to all invited? Tim the Tech: Dear Stumped …
Your new marketing campaign was a huge success and your office is receiving the highest level of calls you’ve ever experienced in your growing business. Your staff is taking live calls, checking voicemail and returning customer inquiries as fast as they can. Can you imagine the impact if your phone system goes down mid-morning – …
Stumped Stacy to Tim the Tech
Dear Tim the Tech, I have noticed some buttons on my Communicator Application and a few of them are for voice and video conferencing. How can I utilize these features and conduct conference calls Tim the Tech: Dear Stumped Stacy, There are many benefits to conducting conference calls through …
Smart businesses everywhere have embraced the cloud as a cost-effective alternative to capex spending with on-premises hardware and software. For SMBs in particular, the cloud enables enterprise-level functionality without the associated price tag. As with all technology, however, not all cloud offerings are the same. There are literally hundreds of cloud providers, all with varying …
Readers, Meet Stacy. She’s a talented employee but struggles immensely when it comes to technology. She asked our technicians countless questions a week. She annoyed the Techs so much they now call her “Stumped Stacy”. They finally had to tell Stacy that she limited to one question a week about her ShoreTel IP phone as …
Collaboration tools have helped companies expand well beyond the four walls of their office, giving employees free rein to work anywhere and promoting the idea of a virtual workforce. But what companies gain in expanded reach and productivity increases they can sometimes lose in personal relationships with their employees. However, no matter what type of …
Today’s business environment is much different from 20 or even 10 years ago. Employees are more productive and expect more from their business tools, while companies run a tighter, more streamlined work environment. As a result, every tool is utilized to its fullest capabilities, with little room for downtime. SMBs, in particular, are looking to …