Meditations of a Modern World
ShoreTel Connect Client: Availability
You can manually set your availability state. To change your availability state in Connect Client click the colored square and choose your new availability state. This will also update the availability state displayed on your phone as well. Let’s say your extension is currently in the available state, as seen in the picture on both …
ShoreTel Connect Client: Voicemails
When you have one or more unheard voicemails, ShoreTel Connect Client displays a tally on the dashboard’s voicemail or recent icon. A screen pop-up appears for 5 seconds immediately after a new voicemail is left in your mailbox. Clicking either voicemails on the dashboard or the pop-up opens the voicemails panel which provides …
ShoreTel Connect Client: Contacts and Groups
Stumped Stacy to Tim the Tech: Dear Tim the Tech, This week I would like to know more about how to create groups in the ShoreTel Connect Client.
Tim the Tech: Dear Stumped Stacy, Wonderful! I will be going over the People tab which includes contacts, contact groups, and contact favorites! Hope you enjoy!! …
ShoreTel Connect Client: Drag & Drop and Drag & Hover
Stumped Stacy to Tim the Tech: Dear Tim the Tech, Thank you for last week's Tip! What else do you have for me this week?
Tim the Tech: Dear Stumped Stacy, This week we are going to go over dragging and dropping a call from the ShoreTel Connect Client! You can use drag and …
ShoreTel Connect Client: Placing a Call
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I’m waiting patiently to learn more about the ShoreTel Connect Client! I’m ready to absorb more knowledge!
Tim the Tech: Dear Stumped Stacy, That is great to hear that you want to learn more! How about this week we go over how to place …
ShoreTel Connect Client: Understanding the Basics
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I am having some trouble and I need your help!! My company recently upgraded and now I need to use this new thing called the Connect Client instead of my Communicator. With that said, I need some guidance on how to properly navigate through the …
Advanced Voicemail Features
Stumped Stacy to Tim the Tech: Dear Tim the Tech, Thank you so much for your help over the last few months. I now understand the major standard functions of my ShoreTel phone and Communicator Application. I believe I can use my standard voicemail features like a pro. Are there any advanced voicemail features …
The 3 Cs of an Effective Business Phone Offering: Communication, Collaboration, Control
Business phone systems traditionally haven’t been considered much beyond their ability to connect callers. For most businesses, telecom is a line item on an expense budget—no thought is given to how the technology actually can help improve your company’s bottom line. The truth is, your business phone system should be considered one of the most …
ShoreTel: Record A Conference Call
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I have a very important conference call next week that my boss cannot be on the call. I want to record the call so he can hear what was discussed and for future reference. Is it possible for me to do this on my …
ShoreTel: Undeleting a Voicemail
Stumped Stacy to Tim the Tech: Dear Tim the Tech, HELP! I accidentally deleted a very important voicemail that I needed to forward to my boss. How can I recover this voicemail?!!
Tim the Tech: Dear Stumped Stacy, As long as you deleted the message today it can be recovered! With ShoreTel, you have …