Meditations of a Modern World

Tips of the Week

The preference page includes access to many user settings, these include account settings such as how you log in, call routing preferences, voicemail preferences, instant messaging, video settings, outlook integration, notifications, phone settings, and telephony options among others. Wow! That was simple! Thank you for reading Stacy’s Tip of the Week! Have a Great Week! …

To check your voicemail messages, press the Voicemail button. Enter your voicemail password when prompted. Most ShoreTel 400 series phones provide a visual voicemail interface that displays your messages on the phone's screen which you can navigate with the phone's buttons and soft keys. Pressing the voicemail button on the ShoreTel IP420 calls into …

If your Administrator has enabled you to use Instant Messaging, messages will be included on your Connect Client Dashboard. The messages panel displays a history of all recent instant messaging including the other party, date and time. Clicking on a message opens the contact panel for the other party and filters your conversation history with …

If you are going to be traveling for work and need to program inbound call routing for the Out of Office availability state you do not have ShoreTel Connect Mobility service and you want calls forwarded to ring your cell phone only, no where else. This is quite easily accomplished using call routing. First in …

You can create events with conferencing details and add contacts from within Connect Client Note however that once the event is created in Connect Client you are prompted to both save the event and send invites from within Outlook. Even if you do not have access to ShoreTel Connect Client you may receive Connect conference …

If your organization uses Microsoft Exchange and Outlook and your credentials have been synced with Connect Client you may see Events notification appear in the Dashboard. These notify you of meetings that are about to begin, that are listed in Connect Client Events and provide dial in and join meeting buttons for you to join …

Anytime you open a contact panel in ShoreTel Connect Client it displays the conversation history that you had with that contact. Conversations include a history of all communication modes with that individual – calls, voicemails, and instant messages. You can filter the type of communications you want to browse. ShoreTel Connect Client also displays a …

If you have a work environment where you might be moving from desk to desk occasionally, rather than moving your phone with you each time, you can sit at a new desk for the day and still have your calls ring your extension by assigning the phone to you, here is how that is done. …

If at any time you’re experiencing choppy calls or dropped calls, you may be asked by your IT to provide them with something called a Call GUID. The following steps show how to gain that Call GUID from your ShoreTel Connect Client. From your ShoreTel Connect Client, click the ‘Recent’ tab. Your most recent calls …

If the external assignment radio button is available on your profile page you can assign your extension to a phone number outside of the ShoreTel Connect system. A common scenario for this is to assign your extension to your mobile phone or your home land line. ShoreTel Connect routes inbound calls to that number instead …