Meditations of a Modern World

For most availability states you can choose whether inbound calls are never forwarded, always forwarded or forwarded only if you don’t answer the call within a certain number of rings. For any availability state that you configured to forward calls, you can also specify a destination extension.

You can edit your availability state-based call routing directly from your phone, from within the ShoreTel portal, or from within the ShoreTel Connect Client. Your ShoreTel Connect administrator can also alter routing from within the ShoreTel portal in your phone settings. Most of the non-available states result in calls being routed to voicemail by default.

Your availability state is the state that your extension is currently set to. It announces to your colleagues your current availability and each state can be configured with individual inbound call routing rules.

While not on a call press the options soft key to access speed dial. You are prompted for your voicemail password in order to proceed.

Pickup is a soft key function that is available when you are not currently on a call. It allows you to answer an incoming call that is currently ringing on another user’s phone.

Park allows you to take a call currently on your phone and park it on another person’s phone, so that they can pick it up.

Mid-call soft keys allow interaction with a live call in specific ways displayed on screen, including parking your call on someone else’s extension or merging multiple active calls together.

Conferencing functions similarly to transfer. To confer another person into a call, press the Conference function button while on a call.

To transfer a call, press the transfer function button while on a call, and then add another user’s extension or an external phone number.